Privacy Policy
At Demmis Plumbing, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services. By using our website, you agree to the practices outlined here.
Who We Are
Our website address is: www.demmisplumbing.com. Demmis Plumbing provides professional plumbing services with a focus on customer satisfaction and trust. Your privacy and security are important to us as we offer our services.
What Personal Data We Collect and Why We Collect It
1. Comments
When visitors leave comments on our site, we collect the data provided in the comment form, including your IP address and browser user agent string. This helps with spam detection and maintaining a safe environment on our website. An anonymized string created from your email address (called a hash) may be sent to the Gravatar service to check if you are using it. Gravatar’s privacy policy can be found here: Gravatar Privacy Policy. After your comment is approved, your profile picture, if applicable, will be visible next to your comment.
2. Media
If you upload images to our website, avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract location data from the images.
3. Contact Forms
We collect personal information through contact forms to schedule appointments, respond to inquiries, or follow up on service requests. This information includes your name, email address, and any other details necessary for communication. We use this data to provide the best possible service.
4. Cookies
- Comments Cookies: If you leave a comment, you can opt-in to save your name, email, and website in cookies for your convenience. This means you won’t have to fill in your details again the next time you leave a comment. These cookies last for one year.
- Login Cookies: If you have an account on our site, we set a temporary cookie to determine if your browser accepts cookies when you log in. We also set cookies to save your login information and screen display preferences. Login cookies last for two days, while screen option cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out, the login cookies will be removed.
- Publishing Cookies: If you edit or publish an article, a cookie will be stored on your browser containing no personal data, just the post ID of the article you edited. This expires after one day.
Embedded Content from Other Websites
Our website may include embedded content (e.g., videos, images, or articles). Embedded content from other websites behaves in the same way as if you were visiting those external sites. These websites may collect your data, use cookies, or embed additional third-party tracking, especially if you have an account and are logged into their platform.
Analytics
We may use analytics tools to collect anonymous information about site usage and traffic patterns to improve user experience. This data helps us enhance the website and optimize services based on user behavior.
How Long We Retain Your Data
If you leave a comment, it and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments without delay. For users who register on our website, we store the personal information they provide in their user profile. Registered users can view, edit, or delete their personal information at any time, except for their username. Website administrators also have access to this data.
Your Rights Over Your Data
If you have left comments or have an account with us, you can request an exported file of the personal data we hold about you, including any information you’ve provided to us. You may also request that we delete your personal data, excluding any data we are required to retain for legal, administrative, or security purposes.
How We Use and Protect Your Information
At Demmis Plumbing, we use your data to:
- Respond to inquiries and provide plumbing services
- Schedule appointments and communicate with you
- Improve our website and services
We implement security measures to protect your personal information from unauthorized access or disclosure. Our systems are secured to ensure that your data is safe when shared with us.
Sharing of Information
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your data with trusted third-party service providers only when necessary to facilitate our services (such as payment processors). These partners are obligated to adhere to our privacy standards.
Automated Decision-Making
We do not use automated decision-making or profiling that would impact your rights or legal status. However, we may use automated spam detection services to maintain the security of our website.
How Long We Keep Your Data
For user-generated content like comments, we retain the data indefinitely to streamline follow-up communications. Personal information from registered users will also remain in our records unless requested for deletion by the user.
Data Breach Procedures
We have established procedures in place to handle data breaches. In the unlikely event of a breach, we will notify affected users and take immediate steps to mitigate risks.
Third-Party Services
If we receive data from third parties, such as analytics providers or advertising networks, we ensure that they comply with the necessary privacy laws and standards.
Contact Information
If you have questions about our Privacy Policy or need to exercise your rights regarding your personal data, please reach out to us:
Demmis Plumbing
Phone: (630) 991-3641
Email: demmisplumbing@yahoo.com
Changes to Our Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Please review this page regularly for any updates.
Last updated: 9-25-2024
